TERMS AND CONDITIONS

Thank you for choosing Coconut Clean. Please review our terms and conditions carefully before booking.

1. Booking and Appointments

Appointments are subject to availability and confirmed upon receipt of booking details. Accurate information must be provided to ensure efficient service.

2. Payments

Payment is due upon completion of the service on the day unless otherwise agreed in writing. We accept Bank transfer or Cash.

• Deposits: A deposit may be required to secure certain bookings or special services. Deposits are non-refundable if the appointment is cancelled with less than 24 hours’ notice.

3. Cancellation Policy

We understand that plans can change. However, we require at least 24 hours’ notice for all cancellations or rescheduling.

• Cancellations made with less than 24 hours’ notice will be subject to a 100% cancellation fee based on the quoted service price.
• No-shows may be charged 100% of the service fee.

4. Recurring Services

Clients on a recurring schedule (weekly, bi-weekly, or monthly) must notify us at least 24 hours in advance if skipping a scheduled visit to avoid the cancellation fee.

5. Access to Property

It is the client’s responsibility to provide access to the premises at the scheduled time. If we are unable to access the property, this will be treated as a last-minute cancellation.

6. Satisfaction Guarantee

Customer satisfaction is our priority. If you are not completely satisfied with your cleaning, please contact us within 24 hours. We will gladly return to correct any issues.

7. Liability

We are fully insured and take every precaution when cleaning. However, we are not responsible for:

• Damage caused by faulty fixtures or pre-existing issues
• Unsecured valuables not disclosed prior to service

8. Changes to Terms

Coconut Clean reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any changes before they take effect.